As Information and Communications Technologies (ICTs) have become more sophisticated and complex, so have the criteria that managers use to decide which technology to adopt. While issues such as cost and return have been the traditional guides, Prof. Sandra Sieber considers some less evident but equally important factors that have a direct bearing on this kind of decision.

Executive Summary
Decisions relating to the implementation of ICTs have become increasingly complex. As they have gradually become a necessity for any business and, in many cases, a prerequisite for remaining competitive, they have begun to be evaluated on the basis of a large number of criteria. These range from purely objective and quantifiable factors, such as cost and technical potential, to more subjective elements, such as the potential to develop new capacities and the long-term implications for the person who makes the final decision. In this article, Prof. Sieber considers the three most common groups of criteria used to evaluate decisions relating to ICTs.

PDF Full version